FAQ

The answers you're looking for.

How long does shipping take? Most orders arrive in 24–72 hours across the EU, with tracking included on every shipment.

Is shipping really free? Yes — on all EU orders over €50. Below that, a small flat rate applies, always shown at checkout.

What if my pet doesn't like the product? You're covered by our 30-Day Love Guarantee: love it or your money back, no questions asked.

How do I choose the right size? Check our Size Guide, or write to us with your pet's measurements and we'll help you personally.

Which payment methods do you accept? Visa, Mastercard, PayPal, Apple Pay and Google Pay — all processed over 256-bit SSL encryption.

Where do orders ship from? From our partner warehouses in the US and Europe, always with tracking.